Designing systems with clarity, trust, and measurable impact.
I lead cross-functional product design in complex, regulated environments, aligning business goals, technical architecture, and user needs to reduce risk and drive measurable outcomes.
Over the past decade, my work has delivered double-digit conversion lifts, seven-figure revenue impact, and scalable product foundations across fintech and enterprise platforms.
Let’s Connect
Resume
Mac Pattinikutti
Portland, OR · Remote
- Product Design
- Systems & Strategy
Open to Staff and Principal Roles
AI-Assisted Document Verification
Caribou Financial
Designing the review architecture for assisted verification and conditional automation
Prototype Available
The refinance document review workflow depended on separate systems and manual tracking, making it difficult to scale verification as application volume increased. I led the design of a unified review architecture combining rule-driven validation, shared workflow state, and AI-assisted document processing, enabling conditional automation while keeping manual review reliable in a regulated lending environment.
- Enabled verified applications to progress without manual intervention
- Eliminated cross-system reconciliation delays
- Reduced inconsistent verification outcomes
- Lowered processing cost and prevented review interruptions
industry
Fintech
Platform
Internal Operations Tool
launch
2025-2026
View Case Study
Auto Refinance Conversion Redesign
Caribou Financial
Mobile first re-architecture increasing view to submit conversion by 57%
Caribou's refinance flow was designed for desktop while the majority of users were on mobile. The experience had high friction, depended heavily on partner traffic, and lost users before they reached an offer. The redesign introduced phone authentication and third-party prefill to remove the largest drop-off points and rebuilt the flow as a mobile-first wizard.
- Seven-figure projected annual revenue impact
- +57% view-to-submit conversion
- +40–60% lift across partner channels
- Hundreds of incremental submissions per month
industry
Fintech
Platform
Mobile-first Web
launch
2025
View Case Study
Credit Card Servicing Integration
Oportun
Post-acquisition UX integration for a fintech lender serving 2M+ members
Following Oportun's acquisition of Hello Digit, I led the credit card servicing workstream during a two-week sprint, defining the end-to-end servicing architecture, payment status hierarchy, and native iOS and Android design system extensions that became the foundation for the March 2023 unified app launch.
- 4.7/5 App Store rating (289K+ ratings)*
- 4.1/5 Google Play rating | 1M+ downloads*
- Credit card servicing integrated into a multi-product mobile ecosystem
- Native iOS and Android design system extension established
* Ratings reflect the full unified app following the March 2023 relaunch, not the credit servicing module in isolation.
industry
Fintech
Platform
Native iOS + Android
launch
2022–2023
View Case Study
Enterprise Resource Portal Redesign
Qualcomm
Re-architecting a fragmented resource ecosystem for engineers and procurement teams
I led the structural redesign of Qualcomm's CreatePoint portal, resolving a fundamental mismatch between how content was organized internally and how engineers and procurement teams actually navigated it. Over sixteen months, I defined the information model, sequenced phased delivery, and maintained architectural continuity as stakeholder priorities shifted.
- Persistent product-level filtering deployed across the portal
- Centralized Product Overview pages consolidating tools, docs, and support
- Enhanced faceted search architecture
- Phased rollout maintaining architectural continuity across 16 months
industry
Enterprise B2B
Platform
Responsive Web
launch
2017–2018
View Case Study
Areas of expertise
- Strategy & Roadmapping
- Design Systems & Architecture
- User Research & Synthesis
- AI-Assisted Product Workflows
- Accessibility & Inclusive Design
- Prototyping & Interaction Design
- Mentorship & Cross-Functional Leadership
- Figma & Framer
Skills & systems
- Anticipate edge cases, technical constraints, and systemic failure points
- Build scalable product architectures with governance and reuse in mind
- Align cross-functional stakeholders and guide strategic trade-offs
- Drive measurable outcomes through data-informed decisions
Let’s Connect
Open to staff and principal roles where systems thinking and strategic ownership matter.
macpattinikutti@gmail.com
linkedin.com/in/macpattinikutti
Resume
Designing systems with clarity, trust, and measurable impact.
I lead cross-functional product design in regulated environments, bridging business goals, technical architecture, and user needs to reduce risk and drive consistent outcomes.
My work has delivered double-digit conversion lifts, seven-figure revenue impact, and repeatable design systems across fintech and enterprise platforms.
Let’s Connect
Resume
Mac Pattinikutti
Portland, OR · Remote
- Product Design
- Systems & Strategy
Open to Staff and Principal Roles
AI-Assisted Document Verification
Caribou Financial
Designing the review architecture for assisted verification and conditional automation
Prototype Available
The refinance document review workflow depended on separate systems and manual tracking, making it difficult to scale verification as application volume increased. I led the design of a unified review architecture combining rule-driven validation, shared workflow state, and AI-assisted document processing, enabling conditional automation while keeping manual review reliable in a regulated lending environment.
- Enabled verified applications to progress without manual intervention
- Eliminated cross-system reconciliation delays
- Reduced inconsistent verification outcomes
- Lowered processing cost and prevented review interruptions
industry
Fintech
Platform
Internal Operations Tool
launch
2025-2026
View Case Study
Auto Refinance Conversion Redesign
Caribou Financial
Mobile first re-architecture increasing view to submit conversion by 57%
Caribou's refinance flow was designed for desktop while the majority of users were on mobile. The experience had high friction, depended heavily on partner traffic, and lost users before they reached an offer. The redesign introduced phone authentication and third-party prefill to remove the largest drop-off points and rebuilt the flow as a mobile-first wizard.
- Seven-figure projected annual revenue impact
- +57% view-to-submit conversion
- +40–60% lift across partner channels
- Hundreds of incremental submissions per month
industry
Fintech
Platform
Mobile-first Web
launch
2025
View Case Study
Credit Card Servicing Integration
Oportun
Post-acquisition UX integration for a fintech lender serving 2M+ members
Following Oportun's acquisition of Hello Digit, I led the credit card servicing workstream during a two-week sprint, defining the end-to-end servicing architecture, payment status hierarchy, and native iOS and Android design system extensions that became the foundation for the March 2023 unified app launch.
- 4.7/5 App Store rating (289K+ ratings)*
- 4.1/5 Google Play rating | 1M+ downloads*
- Credit card servicing integrated into a multi-product mobile ecosystem
- Native iOS and Android design system extension established
* Ratings reflect the full unified app following the March 2023 relaunch, not the credit servicing module in isolation.
industry
Fintech
Platform
Native iOS + Android
launch
2022–2023
View Case Study
Enterprise Resource Portal Redesign
Qualcomm
Re-architecting a fragmented resource ecosystem for engineers and procurement teams
I led the structural redesign of Qualcomm's CreatePoint portal, resolving a fundamental mismatch between how content was organized internally and how engineers and procurement teams actually navigated it. Over sixteen months, I defined the information model, sequenced phased delivery, and maintained architectural continuity as stakeholder priorities shifted.
- Persistent product-level filtering deployed across the portal
- Centralized Product Overview pages consolidating tools, docs, and support
- Enhanced faceted search architecture
- Phased rollout maintaining architectural continuity across 16 months
industry
Enterprise B2B
Platform
Responsive Web
launch
2017–2018
View Case Study
Let’s Connect
Open to staff and principal roles where systems thinking and strategic ownership matter.
macpattinikutti@gmail.com
linkedin.com/in/macpattinikutti
Resume
Areas of expertise
- Strategy & Roadmapping
- Design Systems & Architecture
- User Research & Synthesis
- AI-Assisted Product Workflows
- Accessibility & Inclusive Design
- Prototyping & Interaction Design
- Mentorship & Cross-Functional Leadership
- Figma & Framer
Skills & systems
- Anticipate edge cases, technical constraints, and systemic failure points
- Build scalable design systems and product architectures with governance and reuse in mind
- Align cross-functional stakeholders and guide strategic trade-offs
- Drive measurable business and user outcomes through data-informed decisions